Work at Bethany International

Associate Director, Bethany Institute for Mission Research

Bloomington, MN                       

Full-time: 40 hours/week  

In collaboration with the BIMR Director, Tim Freeman, the Associate Director will delight God’s heart and extend His Kingdom by planning and designing research methodology and instruments for assessment of competencies necessary for effective missionary engagement of unreached people groups.

Key responsibilities include:

• Ensure the vision, mission, and core values of Bethany International are fulfilled.
• Plan, organize, and conduct highly independent research.
• Analyze, organize, and summarize collected data.
• Publish results of investigations.
• Improve training material used throughout BIMR, Global Partners and other involved parties via research results.

Successful candidates will have:

• Master’s degree or Ph.D. in relevant academic field (e.g. intercultural mission, education, research).
• 3-4 years of previous experience performing primary and secondary research, using statistics, and analyzing quantitative and qualitative data required.
• Experience working with or for international Christian organizations and networks.
• Competency with research data-collection platforms, statistical analysis software (e.g. SPSS, SAS, R), database querying tools, and data visualization.
• Direct client-contact experience (external and internal clients); skilled in working cooperatively across departments and functions.
• Analytical skills:  ability to apply statistical techniques to large amounts of data and interpret the analysis correctly; proficient in statistical software to analyze data.
• Communication skills: strong communication skills when conducting surveys and interpreting and presenting results.
• Critical-thinking skills: design or choose a research method that best captures the information needed. Able to look at the data and analyses and understand what can be learned from the research.
• Detail oriented: attention to detail in collecting, analyzing, and reporting the data accurately.
• Problem-solving skills: able to provide custom solutions when identifying research design issues, adjusting data, and interpreting research results.

Working Conditions:

•  Office environment

Work Hours:

• 40 hours/weekly
• Occasional hours outside of the normal work week may be required

I.T. Support Specialist

Bloomington, MN  

40 hours/week                               

Bethany International Information Technology department is seeking an I.T. Support Specialist (Desktop Support Specialist). 

The I.T. Support Specialist provides technical support to faculty and staff in a dynamic Christian organization. The Support Specialist is a professional representative of the organization’s I.T. platform, and is responsible for the development, documentation, implementation, maintenance, and use of the computer hardware and software systems in order to ensure the best utilization of the organization’s I.T. systems. 

We are seeking a positive individual with exceptional people skills and a technical aptitude who desires to serve in a vibrant ministry environment.  This position will join a department of the Helpdesk Manager and Director of I.T.

Key responsibilities include:

• Provide outstanding customer service and problem resolution to staff and faculty.
• Document, respond, log, and resolve requests received by helpdesk ticketing, telephone calls and email and provide a resolution the user.
• Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern, document user related conversations; steps and actions taken, results and resolutions obtained for each trouble ticket in order improve the utilization of the IT infrastructure for all users.
• Maintain effective ownership by providing timely resolutions, maintaining contact on ongoing issues and manage open items.
• Proactively identify issues with the I.T. infrastructure and provide suggestions and long-term resolutions.
• Manage, maintain, and elevate user security for the organization’s computers and all auxiliary systems.

I.T. Deployment and Support:

• Install and configure desktop computer hardware, software and peripherals using standard procedures.
• Installing and supporting Microsoft Office 2016 and Office 365.
• Installing and supporting Microsoft Windows Operating Systems 7 and 10..
• Knowledge or experience with A/V or multimedia equipment.
• Supporting a Microsoft SharePoint environment
• Knowledge or experience with classroom and instructional technology.
• Knowledge or experience with VoIP systems and equipment.
• Working knowledge of Apple computers, systems and peripherals.
• Working experience creating training materials or documentation.
• Working experience in an educational environment.
• Perform scheduled hardware and software updates to achieve desired security level and minimize risks in the environment
• Perform other related duties and participate in special projects.

Successful candidates will have:

• High school diploma or equivalent
• A minimum of  one (1) year professional IT experience which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

Preferred candidates will have:

• Bachelor’s degree in Computer Science/Information Technology or related field.
• At least two years of desktop helpdesk experience.
• Understanding of how business goals relate to I.T. implementations and operations.
• Experience in the church or ministry field, in addition to experience in an academic setting.
• Microsoft Certifications Preferred: Microsoft Certified Desktop Support Technician (MCDST) and A+ Certification.

Working Conditions:

• Ability to lift 45 pounds or more on a regular basis, as well as bend, kneel, stoop, and the ability to lift arms over the head
• Ability to work effectively as part of a collaborative team and individually according to the needs of the situation.
• Must be able to work in a sitting job at a computer for extended periods of time.

Work Hours: 

• Eight hour work-day
• 8:00am-5:00pm
• Monday through Friday
• Occasional evenings and weekends required for special events
• This position will be “on-call” for emergencies                 

Student Supervisor/Baker

Bloomington, MN                           

Full-time: 40 hours/week      

We believe in providing a safe and productive working environment. It is our desire that our co-workers enjoy meaningful work, authentic communication, respect, recognition, and are challenged to reach their personal potential

Key Responsibilities:

1. Ensure the kitchen is clean and meets state health code and quality department standards.

• Ensure all equipment is in good repair and usable
• Ensure dishes and cookware are washed and put away as necessary
• Ensure kitchen cleaning and maintenance projects are complete as scheduled.
• Ensure the random, unscheduled city health inspection visits are acceptable and reports are well received and subsequent actions taken to remedy concerns. Follow through on all needed reports.
• Train all students and associates to know and adhere to state health codes and department standards.
• Maintain vendor relations chemical provider and paper supplier
• Ensure chemical supply is well stocked
• Keep MSDS up to date
• Ensure everything is stocked and ready for meal times.
• Oversee fresh baked goods for all scheduled meals

2.  Train and mentor students effectively

• Provide a positive role model and be a mature Christian.
• Teach and train all students effectively (able to communicate ideas and information clearly).
• Speak openly, truthfully, and in the right spirit to each individual student.
• Work with students who need special attention (emotionally, spiritually, and vocationally)
• Train students to work together in unity and care for one another.
• Prepare training materials for PT development
• Maintain accurate schedule for students to complete the correct number of PT hours in the semester 

Position Requirements

• Completion of Food Handlers Certification
• Proven management and organizational skills
• Strong people skills, diplomacy and wise counsel
• Excellent verbal communication
• Knowledge of operation of kitchen equipment
• Be a team player that is self-motivated and self-managed.
• Problem solver that is able to see big picture details.
• Be physically and emotionally able to handle various pressures, tasks and people. Lift up to 50 lbs.
• Demonstrate computing proficiency, especially in the Microsoft Office environment
• Food Safe Certificate
•  Have commercial kitchen experience.

Acceptance Supervisor                     

Full-time: 40 hours/week          

We believe in providing a safe and productive working environment. It is our desire that our co-workers enjoy meaningful work, authentic communication, respect, recognition, and are challenged to reach their personal potential.     

In collaboration with the Director of Enrollment the Acceptance Supervisor will delight God’s heart and extend His Kingdom by ensuring the vision, mission, and core values of Bethany International are fulfilled.

Key responsibilities include:

• Manage communications with all accepted students from the time of acceptance to the time of enrollment at BGU.
• Manage a call team of college students in the enrollment department at the university level
• Ability to train and provide quality assurance for callers
• Utilize tools for outstanding communication and customer service
• Speak at Campus Preview and campus tour sessions

Successful candidates will have:

• Education: Bachelor’s degree (preferred)
• Experience: 2+ years in a call center environment (preferred)
• Competencies/Skills: Team player, able to lead college students, willingness to improve systems and processes
• Physical abilities required to perform the job: Work long hours at a computer or stand for long hours during the Campus Preview event

Working Conditions: 

• Office environment
• Business casual dress required

Work Hours:

• 8 hour work-day
• 12:00-9:00 p.m.
• Monday through Friday
• Occasional evenings and weekends required for special events